Partial outage for indexing service

Incident Report for Reactify Search

Resolved

This incident has been resolved.
Posted Aug 10, 2023 - 17:37 AEST

Update

A fix is now being deployed to production environments.
Posted Aug 10, 2023 - 17:09 AEST

Update

A fix is now being deployed and tested in our staging environment.
Posted Aug 10, 2023 - 15:41 AEST

Update

We are continuing to work on a fix for this issue.
Posted Aug 10, 2023 - 15:30 AEST

Identified

We are currently experiencing an issue where pinned products within curations are not being retained, as an interim fix we have paused bulk syncing and republished all curations to restore the pinned products.

Live updates will still be processed as normal and continue to update your products in realtime.

Rest assured, our team is working to resolve this as quickly as possible. We apologise for any inconvenience caused and will keep you updated on the progress.

Thank you for your understanding.
Posted Aug 10, 2023 - 15:29 AEST
This incident affected: Indexing.
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